Refund and Returns Policy
Effective Date: December 4, 2024
At BeautyInsideLuis, we want our customers to be fully satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward refund and returns policy to ensure a hassle-free experience. Please review the following guidelines to understand our process.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- Return Period: Returns must be initiated within 30 days from the date of purchase.
- Condition of Items: The item must be unused, undamaged, and in its original packaging. All original tags, labels, and accessories must be intact.
- Proof of Purchase: You must provide a valid receipt or order confirmation for the return to be processed.
2. How to Return an Item
If you wish to return an item, please follow these steps:
- Contact Us: Send an email to [email protected] with your order number and details of the item you wish to return.
- Return Authorization: Our customer service team will respond with return instructions and provide you with a return authorization number if applicable.
- Pack the Item: Carefully pack the item in its original packaging, including all accessories, tags, and receipts.
- Ship the Item: Use a trackable shipping service to send the item back to us. The return shipping cost will be at the customer’s expense unless the item was damaged or defective upon receipt.
3. Refund Process
Once your return is received and inspected, we will process your refund as follows:
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
- Processing Time: Please allow 5-7 business days for your return to be processed. Refunds may take an additional 5-10 business days to appear in your account, depending on your bank or payment provider.
4. Non-Returnable Items
The following items are not eligible for return:
- Used or Damaged Items: Items that have been used or are not in resalable condition.
- Sale Items: Items marked as final sale or discounted items that are not eligible for returns.
- Custom or Personalized Products: Any products that have been customized or personalized for you.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different item or size, please return the original item for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If your item is damaged, defective, or incorrect upon arrival, please contact our customer service team immediately at [email protected]. We will provide a pre-paid return label for the return and offer a full refund or replacement at no additional cost to you.
7. Shipping Fees
Non-Refundable Shipping Costs: Shipping costs are non-refundable unless the item was defective or damaged. If you receive a damaged or incorrect item, we will cover the cost of return shipping.
Return Shipping Costs: The customer is responsible for paying the return shipping costs, except in cases of defective or incorrect items.
8. International Returns
For customers outside the United States, please note that return shipping fees, duties, and taxes are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return is received.
9. Contact Us
If you have any questions or concerns about your return, please don’t hesitate to reach out to us:
BeautyInsideLuis
4211 E 8th St, Cheyenne, Wyoming
Phone: (307) 433-9346
Email: [email protected]
Website: www.beautyinsideluis.com